Shipping Policy

Here you will find how long we take to prepare orders, when to expect delivery, how to follow your parcel, and what to do if you need to change an address.

1. Processing & Dispatch Times

Every order placed on thehousecomfortcom.com is prepared and sent out from our warehouse within 5 to 7 business days of the date your order confirmation is issued.

We ship on regular business days only, and national holidays are excluded. An order placed on a Saturday or Sunday is processed and shipped from the following Monday.

2. Expected Delivery Times

After the carrier collects your parcel, delivery normally takes 2 to 10 business days. The exact time depends on courier availability, the transit route, and where you live.

3. Shipment Tracking & Where We Ship

Once the carrier has your package, a unique tracking number is included in the shipping confirmation email sent to the address you gave at checkout.

International Shipping Notice: International shipping is not available, and requests for it cannot be accepted. At present we only fulfill and ship orders to valid domestic addresses within our approved delivery territories.

4. Changing Your Delivery Address

The shipping address on an existing order can only be changed up until 23:00 (PDT, GMT-7) on the day the order was placed.

To ask for an urgent address update before that deadline, write directly to our support team at info@thehousecomfort.com. After this cutoff has passed, or once the package has moved into logistics processing, we cannot promise that an address change will be possible.

5. Sending Your Order to a Different Address

Yes. At checkout you can enter a shipping address that differs from your billing address, for example when you are ordering a gift or having something delivered to your workplace.